• Regional Director - Operations

    Company : Name Ecumen Shoreview Home Office
    ID 2018-13259
    Posted Date
    3 weeks ago(9/21/2018 4:13 PM)
  • Overview

    Want to work for a company that cares? Put your passion for serving others to work at Ecumen!


    We’re hiring a Regional Director to work on our corporate Operations team in Shoreview, MN. You’ll enjoy a business-casual environment, employee gardens, flexible work schedule, volunteer options and career growth opportunities. Our benefits package is very competitive, including great 401K matching and health savings account (HSA) programs.


    Ecumen is over 150 years old and one of Minnesota’s Top 5 non-profit providers of senior housing and aging services. This year, we’re happy to celebrate our 10th year as a “Best Place to Work.”


    Every employee at Ecumen has the opportunity to empower older adults to lead fulfilling lives. Join us as we envision a world without Ageism!


    This role is responsible for the successful integration of Ecumen’s operational initiatives and actions into their assigned communities. This role is accountable for the overall performance for their assigned communities.


    Essential job responsibilities include:


    1. Participates in preparation of annual operating and capital budgets, program plans, strategic business plans, philanthropy plans, and marketing plans in compliance with Ecumen goals and expectations.

    2. Develops and mentors direct reports, creating an environment that supports meeting or exceeding established goals.

    3. Regularly audits communities’ performance against Ecumen’s operational initiatives and targets. This includes, but is not limited to: customer satisfaction, employee engagement, and financial outcomes.

    4. Responsible for auditing customer service culture across assigned communities and assisting communities and operations leaders in creating strategies and initiatives to improve customer satisfaction.

    5. Responsible for ensuring communities are in compliance with all state and federal guidelines and regulations. Assist communities with action planning following compliance visits or audits.

    6. Partners with cross-functional leadership in Ecumen’s home office to assist communities with initiatives, compliance and overall quality improvement.

    7. Responsible for providing guidance to improve employee engagement across assigned communities. This includes analyzing current employee engagement and satisfaction, and assisting communities and operations leaders to create and implement strategies to improve employee retention.

    8. Provide support to site leadership to ensure successful implementation and operation of new startups, acquisitions, mergers, and other new development projects. This includes partnering with cross functional teams in pre-project planning to ensure efficient and quality operational guidelines are established.

    9. Actively participate in the selection and hiring of community leaders.


    Regional Director

    Minimum Required Qualifications:


    • Bachelor’s Degree
    • 10 years of leadership experience in senior care/services
    • At least 5 years experience in charge of a site or multiple sites
    • Nursing Home Administrator’s License in Minnesota or other states
    • Current valid driver’s license and proof of vehicle insurance
    • Ability to communicate effectively
    • Ability to travel up to 70% of the time


    Preferred Qualifications:


    • Masters Degree in related field

    Equal Opportunity Employer

    Ecumen is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, familial status, disability or veteran status.


    We participate in E-Verify and pre-employment drug testing.


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