Ecumen

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Concierge (On-Call)

Concierge (On-Call)

ID 
2018-11971
Posted Date 
2/1/2018
Category 
Administrative, Clerical
Days/Hours 
Morning, Evenings, Weekends
Type 
On-Call
Location  
US-MN-Minneapolis/St. Paul

More information about this job

Overview

Abiitan, an Ecumen development located in the heart of the Mill City neighborhood of Downtown Minneapolis, is seeking a Concierge to join their team. Abiitan, an entrance deposit community, consists of approximately 86 independent living residences, as well as an additional floor of residences for those requiring memory care.

 

Ecumen creates home for older adults wherever they choose to live, and Abiitan is the newest and most innovative senior living concept in the upper Midwest. Abiitan offers its residents the pinnacle of service and location. Abiitan is one block from the Mississippi River, 2 blocks from the Guthrie Theater, and just steps away from all the cultures, arts, and events that downtown living can offer. Abiitan's amenities include a restaurant, a fully licensed bar, a coffee shop, a fitness center open to the public, two courtyard areas, and a rooftop patio facing the downtown Minneapolis sky line.

 

Our employees are dedicated to empowering our customers to lead richer, fuller lives and have consistently recognized Ecumen as a “Best Place to Work,” an award by the Minneapolis-St. Paul Business Journal. We are looking for team members who can embrace creativity and deliver excellent customer service to make Abiitan the best place to work in Downtown Minneapolis.

 

Benefits at Abiitan:

  • FREE underground parking
  • 50% off of food and non-alcoholic beverages in the Porter Cafe and Smith and Porter Restaurant
  • Access to free weights and discounts on fitness classes at on-site G-Werx fitness center

Responsibilities

The Concierge is responsible for creating a positive first impression to all visitors, residents and staff.  They are the crucial first point of contact for all residents and visitors. Responsible for providing general support to residents with a variety of administrative activities and related tasks.

 

Essential job responsibilities include:

 

  1. Greets all persons entering the facility in a professional and courteous manner. Informs, guides, directs and otherwise assists residents, visitors, staff, guests, and vendors. Notifies supervisor of any unsafe or perceived safety issues.

  2. Answers the telephone politely and attentively, screens calls, routes calls, and takes messages for residents and employees in a courteous manner.

  3. Provide recommendations and guidance about the local area.

  4. Handle Abiitan's Community Rooms Reservation calendar.

  5. Sends and receives fax transmissions, emails, scanned, mail as directed.

  6. Ensures resident/tenant directory is accurate and up to date. Routes resident and office mail to appropriate parties.

  7. Provides support to business office and other management staff, as directed. Prepares special reports, documents, correspondence, and provides clerical assistance as directed from various departments and staff.

 

Qualifications

Concierge

Minimum Required Qualifications:

 

  • Excellent customer service and telephone skills
  • Current valid driver’s license and proof of vehicle insurance (if applicable)
  • Ability to communicate effectively in both verbal and written formats
  • Computer skills and experience with Microsoft Word and Excel
  • Ability to follow all safety rules, regulations, policies and procedures of the facility including but not limited to: Vulnerable Adult and Abuse Policy, HIPAA, Resident’s Bill of Rights, Universal Precaution, AWAIR, OSHA, Right to know, SDS, ADA, HUD Policy and Procedures, Fair Housing laws and regulations.

 

Preferred Qualifications:

 

  • High School diploma or GED equivalent
  • Prior customer service experience
  • Knowledge of the downtown area and Mill City neighborhood
  • Prior experience working with seniors

Equal Opportunity Employer

Ecumen is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, familial status, disability or veteran status.

 

We participate in E-Verify and pre-employment drug testing.